--- title: "Privacy Policy | FixMyRV" description: "How FixMyRV.ai collects, uses, and protects your personal information. Covers data collection, third party services, retention, and your privacy rights." lang: en json-ld: --- [![FixMyRV.ai Logo](/lovable-uploads/FMRV_transparent_large.png)](/) [Home](/)[About](/about)[RV Techs Near You](/mobile-rv-tech-near-me)[FAQ](/faq)[Blog](/blog)[RV Rental Operators](/rentalops)[P2P Hosts](/peer2peerhost)[Contact](mailto:team@fixmyrv.ai)[Host Login](https://app.fixmyrv.ai/login)[Get Help Now · $49](https://buy.stripe.com/aFa4gzfz8dSjdIc63Y9AA03) # Privacy Policy Last updated: April 6, 2026 FixMyRV.ai ("we," "us," or "our") operates the website fixmyrv.ai and the FixMyRV.ai SMS troubleshooting service. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. ## 1\. Information We Collect ### Information You Provide - **Contact form submissions:** name, email address, phone number, and message content. - **Partner application forms:** name, email, platform information, channel URL, audience size, and content description. - **Registration forms:** name, email, and phone number submitted through our Typeform registration flow. - **SMS conversations:** the text messages you send to and receive from our troubleshooting service, including any photos or descriptions of RV issues. ### Information Collected Automatically - **Website usage data:** pages visited, time on site, referral source, browser type, device type, and IP address, collected via Google Analytics. - **SMS metadata:** phone number, message timestamps, and delivery status. ## 2\. How We Use Your Information - To provide the FixMyRV.ai troubleshooting service and deliver step-by-step repair guidance via SMS. - To respond to contact form inquiries and partner applications. - To improve our service, knowledge base, and AI accuracy based on anonymized conversation patterns. - To send service-related communications such as subscription confirmations, billing notices, and important service updates. - To analyze website traffic and usage patterns to improve the user experience. We do **not** sell, rent, or share your personal information with third parties for marketing or promotional purposes. Mobile information will not be shared with or sold to third parties for marketing/promotional purposes. ## 3\. Third-Party Services We use the following third-party services to operate FixMyRV.ai: - **Google Analytics:** website traffic analysis and usage statistics. Google's privacy policy applies to data collected through Analytics. - **Twilio:** SMS message delivery and phone number management. Twilio processes your phone number and message content to deliver the service. - **Supabase:** secure cloud database for storing contact submissions, partner applications, and account data. - **Typeform:** registration and onboarding forms. Information submitted through Typeform is subject to Typeform's privacy policy. Each third-party provider processes data in accordance with their own privacy policies. We select providers that maintain appropriate security standards and data protection practices. ## 4\. Data Retention - **SMS conversation data:** retained for up to 12 months to provide continuity of service and improve troubleshooting accuracy. Conversations may be anonymized and retained longer for training purposes. - **Contact form submissions:** retained for up to 24 months or until the inquiry is resolved. - **Partner applications:** retained for the duration of the partnership relationship plus 12 months. - **Website analytics data:** retained according to Google Analytics' default retention settings (14 months). - **Account and subscription data:** retained for the duration of your subscription plus 12 months after cancellation for billing and legal purposes. ## 5\. Your Rights You have the right to: - **Request access** to the personal information we hold about you. - **Request deletion** of your personal data. Email us at team@fixmyrv.ai and we will delete your data within 30 days. - **Opt out of SMS communications** at any time by replying STOP to any message. For help, reply HELP. - **Opt out of marketing emails** by clicking the unsubscribe link in any email or contacting us directly. - **Request correction** of inaccurate personal information. ## 6\. Data Security We implement industry-standard security measures to protect your personal information, including encrypted data transmission (TLS/SSL), secure cloud infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. ## 7\. Children's Privacy FixMyRV.ai is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly. ## 8\. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy. ## 9\. Contact Us If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: - Email: [team@fixmyrv.ai](mailto:team@fixmyrv.ai) - Website: [fixmyrv.ai/contact](/contact) Stuck on an RV problem right now? Get unlimited expert help via text for 48 hours. Backed by one of the country's largest RV repair libraries, plus real diagnostics from experienced techs. [Get Help Now · $49](https://buy.stripe.com/aFa4gzfz8dSjdIc63Y9AA03) Over 2,700 RV issues solved · 94% satisfaction rate · No subscription [FixMyRV.ai ](/) Experienced RV technicians' knowledge, delivered by text. 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